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About Ronald Handley

Currently: Part-time Sales Associate, Tool Rental Dept., The Home Depot
Responsibilities include assisting customers with specialized tool rental for DIY & Contractors; including writing contracts and providing general maintenance for equipment.
Provide courteous and prompt service; Assist customers in locating what they are looking for.
Identifying customer needs and directing them to an appropriate product.
Be informed of the products' specifications and information.
Provide excellent after-sales service.

PREVIOUSLY as TECHNICAL SUPPORT SPECIALIST I & II
Responded to inquiries from end-users, programmers, operational staff, Department Managers, System Programmers/Engineers and other 3rd party Vendors regarding running automatic diagnostics programs to resolve problems. Edited online training manuals and trained computer users in how to use new computer hardware and software. Monitored daily performance of the company(s) computer systems and evaluated how useful software programs were. Responded directly with end-user, MIS Department staff and 3rd party vendors regarding issues and evaluated them as a source of feedback on their products and services. Consulted for information about what gives users the most trouble, as well as other customer concerns.

PREVIOUSLY as COMPUTER OPERATOR and SENIOR COMPUTER OPERATOR:
Monitored and controlled electronic computer and peripheral electronic data processing equipment to process computer applications and other data according to operating instructions. Entered commands at a computer terminal and set controls on computer and peripheral devices. Monitored and responded to operating and error messages.
Provided advice to users, as well as for the day-to-day administration, maintenance, and support of computer systems and networks. Provided technical assistance, support, and advice to customers and other users. Supported end-user systematic issues and interpreted problems to provide technical support for hardware, software and systems. Answered telephone calls, analyzed problems by using automated diagnostic programs, resolved recurring difficulties. Supported specialists work either within the bank or users for 3rd party contractors and computer systems directly for a computer hardware or software vendors.
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Reviews about Ronald Handley

Your Friend
5

I've know Ronad Handley the time we were in high school including when he was in the Air Force. Ronald is a very dedicated and smart work. Ronald has a lot of education and job expeience in the computer career field. Ronald helped me relocate to another city when I was in desperate need of help. Of all the friends and family I have Ronald was the only one who helped and I don't know what I would've of done if he hadn't helped me.See MoreRead Less"

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Your Friend
5

I've known Ronald since junior high school and have remained friends ever since. We visted quire often while Ronald was in the Air Force working in Florida.. Ronald has helped me move and relocate to another state when I had a job transfer, his help was a life saver for me. Ronald is a self starter when it comes to work and is a very dependable person."

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