I was a little nervous at first about an online purchase from yardsllr but I chatted with Adina Smith beforehand and she explained how it worked. I made a purchase and when it didn't arrive I messaged her. Adina got in touch with yardsellr to find out how to handle the situation. She really stayed on top of it and when it still didn't show up, she sent me another item of equal value. I will definitely shop with her again!