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About Victoria Ann Leonard (DiGirolamo)

Welcome to America's Summer Place
A destination with all the charm of a third-generation, family-owned resort. A national historic landmark that's been visited by U.S. presidents, world-renowned entertainers, and countless families for well over a century. Built in 1887. On Mackinac, an island without cars where horses and bicycles are the favored modes of transportation. Guests enjoy exceptional dining, accommodations and amenities.See MoreRead Less

Featured Reviews About Victoria Ann Leonard (DiGirolamo)

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Reviews about Victoria Ann Leonard (DiGirolamo)

Your Friend
5

I worked with Victoria regarding a day trip to Mackinac Island with a group of 4-H youth and adults. She was extremely knowledgeable about the island in general and gave great ideas of things to do within our age range. We booked the Grand Hotel Buffet Luncheon (amazing) through her and I was so overwhelmed with how these youth became young ladies and gentleman because of the ambiance of the Grand and the beautiful dining room. The whole day trip was outstanding and people still talk about how fun it was.

Her professional yet likeable demeanor is a true asset. Through this event I know Victoria as the GO TO person for all things regarding group tours on beautiful Mackinac Island and the Grand Hotel. She is wonderful at her job and I now count her as my friend.
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Victoria Ann's Reply

 

Your Friend
5

I am a Tour Manager working independently for several tour operators and I have worked with Victoria in her role as Group Tour Coordinator at Grand Hotel Mackinac Island several times. She is most definitely a 5-star professional. All components of our experience have always been handled in a well-organized, friendly, and courteous manner and always with our guests' interest at heart. With just one call to Victoria, I know that everything will flow smoothly and that my guests will be greeted with a smile by someone who genuinely cares about their experience. Anyone company lucky enough to have Victoria working on their behalf has a top-notch professional!See MoreRead Less"

Victoria Ann's Reply

 

Your Friend
5

I had the wonderful pleasure of working with Victoria during her first season at Grand Hotel. She was always organized and full of energy, ready for whatever the day was going to bring. She had a thirst for learning how things were done at the hotel and is not afraid to learn or take advice from anyone. Even in such a traditional environment, she is always willing to think outside the box to meet the needs of her groups and help the rest of the Convention Services team. While I have moved on from the Grand, I would look forward to another opportunity to work with Victoria again!See MoreRead Less"

Victoria Ann's Reply

 

Your Friend
5

I own a student tour company and Victoria is my contact for reservations at The Grand Hotel. Victoria has such a bubbly, outgoing personality that it's always a pleasure to talk with her. She is incredibly efficient when it comes to handling my groups and our events always go off without a hitch. I so appreciate Victoria's "hands-on-approach" to customer service. She is always available when I need something and goes above and beyond to make not only our events run smoothly, but the reservation process prior to the group's arrival as well.See MoreRead Less"

Victoria Ann's Reply

 

Your Friend
5

I had the opportunity to work directly with Victoria as during my service to the Grand Hotel Resort on Mackinac Island as Font Desk Manager. Victoria tour groups were always in order when they arrived to the Hotel for a unforgettable historical experience. We held regular meetings together discussing each of her tour's needs and requests, she was always very detailed, organized, and very quick to adapt to unforeseen changes that may have arose. I would highly recommend her as a valuable asset to your organization.See MoreRead Less"

Victoria Ann's Reply

 

Your Friend
5

Victoria is one of the great Group Tour Coordinator that i ever met when i worked at Grand Hotel. She always has open arms for helping others. She is easy going and very patient to everybody. Being a front doorman I'm always busy helping hotel guests but she's always there helping me with smile on her face. I am very thankful for all the help she did to me. She is fantastic, understanding and well respected professional and that makes her different from others.See MoreRead Less"

Victoria Ann's Reply

 

Your Friend
5

I HAVE KNOWN VICTORIA FOR MORE THAN TEN YEARS. NEVER HAS THERE BEEN ANYTHING THAT HAS BEEN LESS THAN PROFESSIONAL IN OUR DEALINGS. MOST RECENTLY, SHE HANDLED A LUNCH GROUP FOR ME AT THE GRAND HOTEL THAT REQUIRED A DEEP CONCERN FOR SEVERAL SENIORS WHOSE ABILITY TO STAND IN A LONG LINE. VICTORIA FACILITATED THIS MATTER IN A MOST EXPEDIENT MANNER. HER DEEP LOVE FOR PEOPLE MAKES HER JUST THE RIGHT PERSON FOR HER CURRENT POSITION.See MoreRead Less"

Victoria Ann's Reply

 

Your Friend

Victoria Leonard was pivotal in helping me run my tour on Mackinac Island. She stayed on top of everything we arranged and was able to give me valuable information about the island and other arrangments I needed to make. SHe was extremely timely and organized with everything. I would be more than happy to work with her again and recommend her services."

Victoria Ann's Reply

 

Your Friend
5

Working at the Grand Hotel gave me the opportunity to observe Victoria on many levels...whether waiting waiting outside in the pouring rain to greet her next group with her trademark smile or taking a moment from her busy schedule to help a guest or coworker, Miss V is the epitome of "good customer service"."

Victoria Ann's Reply

 

Your Friend
5

I haven’t had the opportunity to work with Victoria regarding the Grand Hotel but several years ago, Victoria used to handle all of our business related travel. During this time, she managed multiple travelers simultaneously and was always very pleasant to work with, despite many last minute changes."

Victoria Ann's Reply

 

Your Friend
5

Victoria's position as a group tour coordinator is not only to make sure the group tour booking is taken care of from beginning to end but also to welcome that group to one of the most beautiful places on earth. She goes above and beyond to make sure every second of that tour is memorable."

Victoria Ann's Reply

 

Your Friend
5

I love working with Victoria!!! She listens to the needs of the group, makes you feel welcomed and relaxed, very informative, funny. I have worked with several other tour group Coordinators and by far she is at the top of my list of people I would work with again."

Victoria Ann's Reply

 

Your Friend
5

victoria is a one stop shop for all things Mackinac, Mackinac Island, and the Grand Hotel. Words cannot describe how priceless it is to have her on your team when planning events at the Grand Hotel on Mackinac Island. Keep up the good work Victoria."

Victoria Ann's Reply

 

Your Friend
5

Victoria has kept us up to date on opportunities for our listeners for several years. She makes sure to check in just often enough to keep the Grand Hotel. "top-of-mind" with us, without becoming a "pest". A tough balance to strike, sometimes."

Victoria Ann's Reply

 

Your Friend
5

Victoria scheduled all corporate travel for a company I worked for for several years. She did such a great job that my wife and I had her book all our personal travel needs and we referred her to all our friends and colleagues."

Victoria Ann's Reply

 

Your Friend

Hi Vicky; Thanks for the invitation to the Grand, if we had not been scheduled for Vermont this summer, we would have been up to seeyou, but cant afford both this year, keep in touch @[1615922742:2048:Brian Lowe]."

Victoria Ann's Reply

 

Your Friend
5

I worked with Victoria is a very tough market in Michigan. She was always professional, her busses were sleays full, and her tour eere exciting. Victoria is a great Group Tour Coorinator!"

Victoria Ann's Reply

 

Your Friend
5

I worked with Victoria in a very tough market in Michigan. She was always professional, her busses were sleays full, and her tour eere exciting. Victoria is a great Group Tour Coorinator!"

Victoria Ann's Reply

 

Your Friend

Victoria Leonard you are one of the most energetic, hard working people I know. You do an amazing job at Grand Hotel and in everything you put your energy into. Keep up the good work!"

Victoria Ann's Reply

 

Your Friend
5

Victoria is extremely organized. She is a star in hospitality making people feel welcome and just glad to be here! She is definitely a winner and one with whom you want to work!"

Victoria Ann's Reply

 

Your Friend
5

Victoria is a one of a kind personality! Always ready to lend a helping hand with a bright smile, full of information and hospitality day in and day out."

Victoria Ann's Reply

 

Your Friend
5

I enjoy working with Victoria Ann for all of our motorcoach needs. I know that when we book with Victoria our groups are in great hands."

Victoria Ann's Reply

 

Your Friend
5

Victoria is awesome and knows everything about the island. She has been helpful too on ideas about hosting events at local businesses."

Victoria Ann's Reply

 

Your Friend

Vicky you are very affable, energetic, and have great work ethic! You do a lot of amazing work at and for the Grand Hotel!"

Victoria Ann's Reply

 

Your Friend
5

If You love to travel then You will really love traveling to the Grand Hotel with Victoria."

Victoria Ann's Reply

 

Your Friend

Haven't had a chance to visit yet but plan to and when I do, you'll get the call."

Victoria Ann's Reply

 

Your Friend
5

Five. She is a ball of sunshine that brightens every room she walks into.
"

Victoria Ann's Reply

 

Your Friend
5

Friendly, courteous, dedicated."

Victoria Ann's Reply

 

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