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About Al's Repairs

Al's Repairs service AC/Heating, Appliances, Plumbing & Electrical at a great saving to our customers. Call anytime day or night 24/7 if we can help you solve your problem over the phone we are happy to do so.

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Reviews about Al's Repairs

Your Friend

Thanks Al for all that you've done over they last 6 years keeping my house warm in the winter, cool in the summer, repairing my plumbing and replacing my filters...YOU ROCK!"

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Your Friend
5

fit the air here at bargain whollesale store we all are happy now thank you very much al"

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Your Friend

He did a fantastic job, finding a problem that other A/C specialist couldn't find."

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Your Friend

Way to go AL...Keepin' us cool in the Sumeertime!"

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Your Friend

very reliable...and knowledagble."

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Your Friend

Friendly and professional..."

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Your Friend

Trustworthy and reliable!"

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Your Friend

I would recommend him~."

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Your Friend

Peace and Blessings Al!"

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Your Friend
1

Mr. Richards installed a "stop leak" additive on our downstairs a/c unit. In doing so he froze the system which he claimed he could replace for $1638. After having two other companies come out and a rep from Lennox it seems a good a/c tech would NEVER use a "stop leak" additive because it almost always causing the system to freeze up. Funny, enough when I called him about the other quotes, his quote suddenly came down to $725. Hmmm, it seems Mr. Richards can't keep his facts straight. Stay away from Al unless you want to have larger repair bills. Also, be sure to check and see if he is licensed as an a/c tech in the state of Georgia. Just visit the Secretary of State's website and search for him under the "Professional Licensing Search". I won't go into as much detail as Ben did below but this is around the same time as Ben Robinson below. The difference in my case is that we are talking about $1900 dollars in repairs and Al won;t return my calls or texts.See MoreRead Less"

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Your Friend
1

Al Richards is the WORST person I have ever hired. He is completely dishonest, does terrible work, and will try to sell you a compressor unnecessarily (We didn't bite for it). The best thing about hiring him is he'll make you better at repairing your own A/C and he'll make you laugh with his meltdowns. Here's the quick overview of what happened when our compressor wasn't working 5 weeks ago:

* He billed us for 3 extra hours. He was at our house for 2.5 hours, but billed for 5.5. At $89 per hour, he overcharged us by $267. We have phone records to prove when he arrived and left.

* He sent me a photo of 3 corroded wires going to our compressor. As I discovered later, he only replaced one of them and did a poor job by splicing in a new segment with a twist connector that is exposed to the elements. (See the detailed photos below.) The correct repair would have been to replace the entire 18" length for all 3 wires. This would have cost him about $5.

* HE DOES'T DO CRAWL SPACES. Are you kidding me? He actually said this to my wife. Al Richards is an HVAC guy that won't go in crawl spaces. So, he obviously didn't check the air handler / coils / air filter or fix the condensate pump that I told him about.

* Three weeks after he worked on it, the compressor stopped working. I disassembled the condensor unit and discovered he only replaced 1 of the 3 corroded wires from the photo he sent (See below). It only took me 30 minutes to repair the #2 wire, which had fallen off. (I left the #3 wire which was terribly corroded, thinking he'd come back and do a proper repair after I talked to him. His invoice details his 30 day labor warranty.) He clearly wasn't expecting me to check under the hood and inspect his work. He just wanted it to work for a few weeks so he could come back and sell us a compressor. He'd already hinted that it might need replacing to my wife.

* Once he finally returned my call a few days later, he screamed at me and hung up after about 5 minutes. The most coherent things he said were upsells: we need a new compressor and an annual service plan with him. (The compressor works fine, by the way. It just needed some electricity.) When I got him calmed down enough to let me talk, I explained that he had overcharged us by 3 hours and that he hadn't fixed the corroded wires from the photo he sent. I requested that he come back and properly do the repair that we'd paid for or give us a $300 refund. At this point you'd expect someone who takes pride in their work to say, "I can't believe I missed the wires right next to the one I fixed. Since I have a 30 day labor warranty and I charged you $500 for what took you 30 minutes to fix, I'll come out and take care of it." Instead, he went out of his mind screaming that I should have been there to check his work and eventually hung up on me. It was glorious.

* He finally returned my calls and texts a few days later. He said he'd give me the $300 refund that we had asked for. I would just need to give him an invoice where I paid a certified HVAC person to fix it. I explained to him that the refund had nothing to do with other HVAC repair people and was to adjust for his billing discrepancy and for not fixing the problem shown in his photo and stated on the invoice. As you can imagine, he had another meltdown and started screaming at me. I put him on speakerphone for my coworkers to enjoy. It's not every day you get to hear a grown man melt down like a 4-year-old that didn't get his nap and a juice. It was absolutely fantastic.

* Five weeks after he came out and worked on our A/C, the compressor stopped working again. I notified him of the problem, but have yet to hear back. I did the same repair as before and fixed the #3 wire that had fallen off. This took me 30 minutes to disassemble the condensor unit, replace the wire and put it all back together. Keep in mind that he charged us 5.5 hours to do this. The compressor (which he wanted to replace) was kicking out freezing cold air when I was done.

To recap: he charged us for 5.5 hours instead of 2.5, did just enough work to get it running until he was out of the driveway, and didn't stand behind his warranty. Oh yeah ... and he screamed at me when I simply asked him to come back and make it right.

My biggest mistake in this ordeal was not recording the phone calls. It would have been worth throwing our money away and repairing the A/C myself, if I just had recordings of the calls. This guy would switch his story every other sentence. "I'm working on someone's A/C so I can't talk right now. You should have been there to check my work. I'm driving so can't talk right now." Yes, he actually told me I should have been there to check his work. I'm not kidding.

Here's the photo he sent me (top) and photos I took 3 weeks later when I fixed it (bottom).
<img src="http://d3j5vwomefv46c.cloudfront.net/photos/large/793271927.jpg?1374602526">
See MoreRead Less"

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