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About Louis Rappaport

As a motivated member of the Quicken Loans team, Louis brings confidence and ease to the mortgage experience. He specializes in purchase home loans and is consistently recognized by clients for his attentiveness, care, and dedication to exceeding expectations. Louis is able to efficiently close home loans in 16 states while living up to the Quicken Loans standard that has won countless awards for client satisfaction for the last 28 years. Louis does not just help you get a mortgage, he will make you a better homeowner. Louis will teach you everything you want to know about mortgages, and Quicken Loans ensures client understanding through accessibility to a catalog of guides, online tools, tutorials and videos.

Louis is licensed in:
Alaska, California, Colorado, Connecticut, Georgia, Illinois, Michigan, Minnesota, New Jersey, New Mexico, New York, Ohio, Oklahoma, Texas, Vermont, Virginia,
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Featured Reviews About Louis Rappaport

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Reviews about Louis Rappaport

Your Friend
5

We just closed on our house Tuesday, May 28, 2013, at 1801 Kingwood Cove in Austin, Texas. Louis Rappaport was my Quicken Loans' Banker, with Max Wegner providing support early on in the process.

This was an extremely difficult loan. It was difficult in part because a) I wanted to include my self-employed income to qualify, b) I have been in business just 2 years, c) I was not able to secure a 2012 tax transcript from the IRS until June with the house closing before then, and d) I wanted a 15 year loan.

Working with Louis and Max were the highlights of my experience with Quicken Loans. But right now, I will focus on my experience with Louis.

Louis was able to accomplish in a couple of weeks what my traditional broker could not accomplish in 4 months. And this is a well-established, well known broker in Austin with a significant business presence.

The service from Louis blew that of my original mortgage broker away. We started working with my original mortgage broker the first week of January 2013, with a target closing date of February 28. Keep in mind my mortgage broker came recommended from one of my wife's best friends who is in the real estate business in Austin. So we had every reason to believe this broker was good, and would give us good service because there was one degree of separation. We were pre-qualified with this broker. But the broker could not get the loan we wanted and the closing date kept slipping. We were in jeopardy of losing the house. We had talked with Quicken Loans and Louis first in March, but decided to give our broker another chance. Finally, in April, with my broker failing us, I began to seriously consider Quicken Loans. It came down to making a decision between Quicken Loans and my local credit union with which I have a 20 year relationship. I am very happy to say I chose Quicken Loans!

While other lenders from my original mortgage broker said no, Louis and Quicken Loans said yes. While my original broker almost never took initiative to call me and tell me what was going on, Louis did. While my original broker provided "lip service" customer service, Louis provided real customer service. While my original broker's actions communicated indifference to wanting my business, Louis and QuickenLoans' actions and words made it crystal clear that securing my business and providing excellent customer service was their highest priority.

I enjoyed talking with Louis, because his presence and demeanor and actions and tone all truthfully communicated his concern for our loan and desire that we make it happen. Plus he is super personable and professional on the phone and a great communicator. I felt like I had an advocate, a partner, someone who was going to bat for me.

Here are some of Louis' skills that stand out:

· He is an excellent verbal communicator- that requires listening as well as speaking, And he is skilled at both.

· He was genuinely concerned about my experience with Quicken and moved thoughtfully and efficiently to fix issues. And given the difficulty and challenge of this loan, there were lots of issues.

· He never, never, never, never acted passively or waited for things to happen- he made things happen.

· He was responsive. If I encountered bumps, and I did, I called him and got immediate response and resolution.

I expect Louis to be in upper management someday, and I don't say that lightly or frivolously. Louis was the difference for me in walking through the loan process. He is a model against which all employees at Quicken Loans should measure their performance.

Sincerely,

Keith Edwards
Happy Home Owner
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Louis's Reply

 

Your Friend
5

I cannot say enough great things about Louis. I went through a very horrible time selling my home and purchasing a new one. Louis was there with every step of the way. He went above and beyond to help me keep my low rate when things went out of my control and checked in with me to ensure everything was going well. Louis communicated with me in a way that was easy for me and was always very fast to respond. Louis even got me the help I needed when he was on vacation! He kept in contact with me even after I moved on to the next step in the process. He took a person interest in ensuring that my loan was taken care of and that I was taken care of. I would recommend Louis to everyone and I already have sent people to him. He is the reason I would never do business with another mortgage company. Absolutely fantastic experience. Thank you!!!See MoreRead Less"

Louis's Reply

 

Your Friend
5

Louis is a very knowledgeable, courteous and friendly professional. From my initial contact with him, I knew he is someone I wanted to do business with. The experience was stress free, pressure free and seamless from start to finish. If you're in the market for a mortgage, Louis is the person you want on your side. He goes to bat for you and definately gets you the best deal. He delivers on exactly what he says he's going to do.To sum it all up, his expertise is worth every penny! I whole heartedly recommend his services with the utmost confidence that he will get you the results you need.See MoreRead Less"

Louis's Reply

 

Your Friend
5

Louis was excellent through the entire process. Whenever we had a q;uestion he was there to explain it to us in detail, sometimes twice. He was always available to us and was quick to answer phone calls, and e mails. He was always polite, courteous and brought a good sense of levity to the process. His knowledge was exceptional. He always had the answers and explained everything to use before we even thought of the questions. Louis is extremely profesional. He knows the business and gives excellent advise and counsel. He is great!!See MoreRead Less"

Louis's Reply

 

Your Friend
5

With Louis's help I was able to close on my home without any trouble or delays. Louis was very attentive and he was able to make the whole process go smoothly. Whether I had a question regarding documentation or choosing which loan was best for me, Louis was able quickly answer any questions and guide me through the process. I would recommend Louis and Quiken Loans to may family and friendsSee MoreRead Less"

Louis's Reply

 

Your Friend
5

Louis is absoulutely outstanding!! I have never received such top notch service anywhere else! From weekly check-ins when I was still in the home search phase right through the day of closing, Louis was always easy to reach, extremely responsive, and it really felt like he personally cared about me and not just getting the deal closed. I would HIGHLY recommend him to anyone!!"

Louis's Reply

 

Your Friend
5

Louis was so great to work with and he put up with me every well. He returned every call with an hour even when he was out of town. He was friendly and professional, but not uptight. I truly felt he was looking out for me. I am so grateful I got to work with him. Thank You Louis
Shana Garcia New Home Owner thanks to Louis!!!"

Louis's Reply

 

Your Friend
5

Louis was very easy to work with. He helped me better understand the entire process of getting a mortgage, and was able to answer any questions that I had."

Louis's Reply

 

Your Friend
5

I was very stressed and Louis was very supportive and maintained a professional maturity even when I felt like pulling my hair out!"

Louis's Reply

 

Your Friend
5

Louis was attentive, patient and professional through the whole process."

Louis's Reply

 

Your Friend
5

Louis was really on top of things. Kept things moving!"

Louis's Reply

 

Your Friend
4

Very easy to get in touch with. Very respectful."

Louis's Reply

 

Your Friend
4

Louis was kind and helpful."

Louis's Reply

 

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