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About Jay Carter

I started my career at Quicken Loans in 1994. I began as a Mortgage Banker building my business based on being a trusted advocate for my clients. Throughout my time here I have worn many hats allowing me to better understand our business and the experience of our clients. The past few years I have been working with our clients that are relocating for employment. My many experiences help me to better work with these folks as they go through the many challenges of moving their family, many times from one end of the country to the other in a very short period of time.See MoreRead Less

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Reviews about Jay Carter

Your Friend
5

I was referred to Jay by another Quicken Loans representative when I was calling in regards to a refinance on a rental property that I had once lived in as our primary residence. I expressed that I was more interested in obtaining a mortgage on a home that we had renovated and moved into during the collapse of the market. We put blood, sweat and tears into this home and wanted to come full-circle by having the mortgage on both properties instead of just being renters ourselves. I thought that it could not be done.
At the time, there was nothing that the representative could do on our rental property and was handed over to Jay.
Jay was always professional and answered my questions in a very timely manner. He made the whole process very easy to understand and I trusted him but, I still thought that obtaining two mortgages was not possible. With all of the companies out there that just want your money, I never felt that it was a "shady" deal. He had patience throughout the entire process. When I was handed off to the "next step" and I was not comfortable with the individuals that were handling the end of the process, I called Jay and he handled the process until the end never making me feel like it was "not his job". Jay, in my opinion is "World Class" and represents his company in an outstanding manner. I have reccommended him many times and will continue to do so. Sincerely, Bill and Carrie Pritula
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Your Friend
5

Jay Carter contacted me by phone to tell me he could lower my mortgage interest rates. Since I had just recently re-financed to Quicken Loans about 9 months earlier, I was doubtful but when he told me how much lower I could still go with a new rate, I listened. He started immediately that night and by the next day, my loan application was completed (on-line) and I was on my way. Jay assisted me all the way through the process...always available. Actually, the process was quite simple and everything was done on line. No paperwork for me to collect, copy and fax. I think Jay was exceptional. If I ever need another loan, I would definitely go to Quicken. I have told my friends how easy and amazingly quick the whole process was. I got a great loan and I am very pleased.See MoreRead Less"

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Your Friend
5

Jay Carter made my refinance such a pleasure. I decided to have Quicken Loans refinance my loan because the quality of service I received with my initial purchase was outstanding. Being a single woman I was concerned that someone would try to take advantage of me and charge me large fees just to make a commission. Jay made me feel comfortable. He was there at any time I need to talk, had questions or just wanted to go over the same thing for the 10th time. He was incredibly patient and understanding of my situation, I could not have asked for anything better in a mortgage banker. I will continue to do business with Quicken Loans and Jay Carter in the future. Furthermore, I will refer them to family and friends that are in need of exceptional and trustworthy service.See MoreRead Less"

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Your Friend
5

Using the real estate assets we had, 4 income properties and our primary home, Jay helped us find a solution to allow us to take advantage of the low interest rates. Our primary house was underwater and a jumbo loan even though we have owned the house for 12 years. Working with Jay, we restructured our personal balance sheet to pull equity out of our income properties to pay down our primary mortgage. The end result was lower interest rates, lower monthly payments and a plan to have everything paid off in 15 years. It not only saved us money on a monthly basis, it also helped bolster our retirement plans. Everyone else we tried to work with just put us off with a "sorry." Jay found a solution.See MoreRead Less"

Jay's Reply

 

Your Friend
5

I met jay over the phone when I called Quicken Loans about refinancing my mortgage. Jay took interest in my mortgage needs, taking time to answer my questions, especially about the fact that the mortgage was under water. Jay kept in constant contact with me throughout the application and review process, giving me tips to keep up or stay ahead of the process. Jay even got involved to help me negotiate with a second mortgage holder, getting them to remain secondary. Jay was very helpful, and very quick in getting back with me when I had a question, something that one doesn't see much of today.See MoreRead Less"

Jay's Reply

 

Your Friend
5

I first met Jay while seeking a very complex ref-finance of my home, it was a very tough and complex transaction. Jay put me at ease and in a very confident voice said "Yes, we can help you with that." From that point on, Jay handled the entire transaction like a well tuned professional. He and the rest of the Quicken team built my confidence in knowing that I was in good hands. Jay didn't pass me off from one handler to another instead, he stayed in the game until the very end and constantly checking with me to ensure I was satisfied with the process.See MoreRead Less"

Jay's Reply

 

Your Friend
5

Jay was our loan representative last year when we purchased our new home. We had several properties with loans which made the whole buying process iffy to begin with. Jay assured us this wouldn't be a problem and it wasn't. I would leave messages in the late evening expecting a call back the next day and I would get it in an hour. He kept us apprised of how the process was going and explained everything in detail. Would request him again. Thanks!See MoreRead Less"

Jay's Reply

 

Your Friend
5

I worked with Jay on our current home purchase. We had a slightly tough time as some of the houses we attempted to purchase fell through, but through each of them jay was always easily accessible and ready to help in any way he could. I was very satisfied with him. What makes Jay stand apart from the others is you can tell that he gets it. He understands that you need to go above and beyond for each customer and deliver; and that's what he did for me.See MoreRead Less"

Jay's Reply

 

Your Friend
5

Jay was very punctual when handling our Loan. He quickly provided us with the answers to our questions as well as kept us up to date throughout our loan process. If we had a question that Jay couldn't immediately answer, he did exactly what he said he'd do by getting the answers we needed and quickly got back with us. It's people like Jay with the straight forward no nonsense approach that will keep me coming back to Quicken Loans.See MoreRead Less"

Jay's Reply

 

Your Friend
5

Jay was very helpful in the process of getting the new home loan approved and then following through to ensure that the closing process went smooth. Jay was very quick to respond to any questions and followed up on all issues throughly and completely. Jay was patient and understanding of what the relocation process entailed and kept me on track in order to get all the paperwork turned in on time.See MoreRead Less"

Jay's Reply

 

Your Friend
5

I trust Jay with all of my families mortgage business. As a former mortgage banker myself I know when someone is looking out for my best interests and when they are trying to just push a deal through. Jay is always looking to go the extra mile to protect us and save us the most money. He's a true professional and I'm lucky to have him as one of my financial advisers."

Jay's Reply

 

Your Friend
5

Jay was extremely helpful during our entire refinancing effort. Regardless of what questions we had, he would chase down the answers and quite often give us more details than first requested. He continued to follow up with us and if he did not hear from us for a few days, he would call and check in. We really enjoyed working with Jay."

Jay's Reply

 

Your Friend
5

Jay was extremely helpful during our entire refinancing effort. Regardless of what questions we had, he would chase down the answers and quite often give us more details than first requested. He continued to follow up with us and if he did not hear from us for a few days, he would call and check in. We really enjoyed working with Jay."

Jay's Reply

 

Your Friend
5

Mr. Carter provided excellence service when we re-financed our mortgage. Jay was always prompt in responding to our questions or required information about our loan. Jay always conducted himself in professional and courteous manner at all times and really assited us though the process. It was a real pleasure working with Jay."

Jay's Reply

 

Your Friend
5

Jay was our loan officer during our recent rellocation. He was incredible through out the entire process. We had some issues with our previous mortgage company and he helped us through this very aggravating situation and got our loan approved. Jay went above and beyond to make a stressful situation go as smooth as possible."

Jay's Reply

 

Your Friend
5

Jay made the process of buying my first home so much easier! He was readily available when I had a question and gave me reassurance as needed. I can't say enough about Jay. He kept my loan process moving along and I was able to close on the forecasted date!! Thank you Jay!!"

Jay's Reply

 

Your Friend
5

Jay assisted me in my new home loan and made the entire process easier. Jay would always available, if not, he would get back to me right away. Jay was wonderful to work with and I would highly recommend him!"

Jay's Reply

 

Your Friend
5

Jay is very thorough, runs a great loan process and quickly responds to any questions. He made our transaction very smooth. Great job! We would highly recommend! Bela and Shelly Suich"

Jay's Reply

 

Your Friend
5

The process with jay was a breeze. Doing things online with jay's help was the way to go for me. No need to go down to the office. It was all there for me.
Thanks again jay.

Ben L."

Jay's Reply

 

Your Friend
5

He was very patient,polite and informative. It would be my pleasure to do business with him again. Honest and upfront."

Jay's Reply

 

Your Friend
5

Any question I had Jay was right there to answer them. Throughout my experance Jay was top notch"

Jay's Reply

 

Your Friend
5

I am happy with quicken loans, fast reply, to the point conversation."

Jay's Reply

 

Your Friend
5

Very informative, friendly and timely"

Jay's Reply

 

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