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Featured Reviews About Cheryl Buss

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Reviews about Cheryl Buss

Your Friend
5

I started to know Cheryl Buss when I requested a mortgage quote from Quicken Loans online. Cheryl Buss called me shortly and introduced to me how Quicken Loans can help me with the mortgage. She was very clear in explaining all involved fees related to the loan and closing.

She also helped me to get a conditional loan approval letter (not pre-qualified letter) based on my qualification, which made my house searching easier.

During the time when I was looking for houses, Cheryl followed up with me often. She is always reachable. Whenever I had any questions, she always got back to me quickly. One Friday evening I wrote an email to her asking some question regarding the interest rate disclosure document, she emailed me back in less than an hour at the weekend night. I was really impressed by her professionalism.

With her help, I was able to close the deal in less than 35 days with no extra fees.
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Cheryl's Reply

 

Your Friend
5

The first contact we had with Cheryl Buss was when, having experienced extreme frustration with another lender, we decided to get in touch with Quicken Loans about our new-mortgage needs. From our first conversation with Cheryl, it became clear to us that our mortgage experience was about to change for the better. Cheryl established the solid foundation on which we were able to obtain our mortgage quickly and painlessly. And, throughout the process, she always was available to answer -- or seek answers to -- all of the questions we had. She always returned our calls quickly if she could not answer our calls immediately. Such super service is not always available in the business world today. We have not one negative comment about Cheryl's service. We have no hesitation in saying that anyone who is lucky enough to get Cheryl as their mortage banker is destined to get the superior service we received.See MoreRead Less"

Cheryl's Reply

 

Your Friend
5

If you were to search "hard working" or "above & beyond" in the dictionary, you would see a picture of Cheryl Buss's face. As this was my first time purchasing a home, I was terrified. Cheryl called me on a Saturday (to my surprise she was at work on the weekend) and started by simply getting to know ME. I was instantly impressed with her professionalism, friendliness and genuine compassion for my personal situation.
Through the entire process she kept me updated, answered any and all questions I had and walked me through every step that was to come. My home buying experience was truly AMAZING and I credit majority of that to Cheryl. Even after I have closed (it's been 3mo since I purchased), Cheryl has continued to stay in touch and send her warm wishes. She truly makes all the difference and I am so grateful I had the opportunity to work with Ms. Cheryl Buss.
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Cheryl's Reply

 

Your Friend
3

Cheryl was the Purchase Banker that handled my purchase. Overall I was satisfied with her services. I believe that she was restricted from assisting me at various stages of the process and I didn't enjoy being handed to multiple people at Quicken Loans in order to complete the processes. I don't like too many people having access and/or inquiring about my personal information and I was disappointed with that experience with their company about that. At times I felt that it was an up-hill battle getting help from them. I believe Cheryl had the best intentions and were restricted at times. Either way, Cheryl's professionalism and communication skills met expectations. She was a pleasant representative to speak with and she was fast in her follow-ups and responses, which were critical at time sensitive junctures.See MoreRead Less"

Cheryl's Reply

 

Your Friend
5

Cheryl was a breath of fresh air to do business with compared to our prior mortgage lender that denied our loan the day before closing. She responded quickly to us as soon as she received the referral and was aware of the situation with our clock ticking out of time. She stayed late to get our information and went into work on weekends to get documents processed for us. She by far goes above and beyond to help her customers. We closed our loan within thirty days without any hang ups. Anytime I need to purchase another piece of property I will call her and only use her. Her service is unremarkable.See MoreRead Less"

Cheryl's Reply

 

Your Friend
5

We were MORE than impressed with Cheryl and our entire QL team. Cheryl was absolutely great! . She was so professional and great to work with. When we were just looking at homes, she was never pushy and so helpful. She kept us informed of the status of our loan without us ever having to call to see how things were coming along. When we communicated by message on the website, our questions were answered immediately. I could not believe how easy the entire process was! We will definitely recommend QL to anyone looking to refinance or purchase a home!!!See MoreRead Less"

Cheryl's Reply

 

Your Friend
5

Cheryl Buss made every aspect of the loan process with Quicken Loans very enjoyable. Even when the loan had been passed on to the next process, I called Cheryl when a problem arose and she took action on our behalf. She could have very well have passed us on to someone else (because loan was out of her hands at that point) but she didn't. Just absolutely have the utmost respect for her. Kudos for a job well done.See MoreRead Less"

Cheryl's Reply

 

Your Friend
5

She was absolutely amazing! She was with us cradle to grave on our home loan. I even got calls from her just to ask how we were doing & not one mention of the loan. It seemed as if I was her only customer & I really enjoyed her enthusiasm"

Cheryl's Reply

 

Your Friend
5

Cheryl was extremely helpful and personable. I knew very little about the homebuying process and she was able to explain everything to me in a way that made it understandable and manageable. Working with her was a great experience. "

Cheryl's Reply

 

Your Friend
4

Cheryl was helpful and available at pretty much any day or time to answer questions n guide us in the right direction! She was patient and kind even through our most frustrating times"

Cheryl's Reply

 

Your Friend
5

From start to finish Cheryl was incredible to work with. Her knowledge and experience in the industry ensured us we would close on our loan."

Cheryl's Reply

 

Your Friend
5

Always available. Its a very stressfull time and Cheryl was able to defuse my worries and get the job done."

Cheryl's Reply

 

Your Friend
5

Cheryl was a great person to do business with."

Cheryl's Reply

 

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