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Featured Reviews About Carol Jackman

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Reviews about Carol Jackman

Your Friend
5

Carol is truly a great, caring mortgage banker. She's a dedicated, patient and thorough salesperson, and she's excellent with follow up. Carol truly listens to your needs. She contacted me at the beginning of a long term relocation, and per my request politely checked in with me on a regular basis (but not too often) over many months before I was ready to purchase. When it came time to buy, she was an excellent advocate in securing the best rate possible.

It's important to note that as good as Carol is on the upfront, the back end of Quicken Loans left a lot to be desired. Fortunately, Carol stayed on the case to help us navigate some of the uneccessary hurdles created by a clearly overworked and somewhat careless back office. I was left with a less than wonderful impression of Quicken Loans overall, but my regard for Carol could not be higher. She truly cares!
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Carol's Reply

 

Your Friend
5

Carol was my personal mortgage banker at Quicken Loans. We all know the mortgage process can been brutal, Carol made it very pleasant! She was always available to answer any question no matter how complicated or simple. She was always available via phone or email. Even when the process moved on to the final phases and I was in the hands of another department, she was still there, to help me, support me and really saw me through to the end of the process and beyond. I honestly didn't think an online process would allow me to have so much personal contact with one individual, but I was wrong. For a time in my life where nothing seemed to be going right, Carol made this the one thing that did go right! I'm sure she had plenty of other people to help, but she always made me feel like I was a priority! I am truly thankful to have been able to work with Carol.See MoreRead Less"

Carol's Reply

 

Your Friend
5

I know Carol as the banker from Quicken loans who helped me process my home mortgage application. As a first time home buyer, I was not quite familiar with the mortgage application process and Carol guided me through the entire process. She was prompt, courteous and patient replying to all my queries. She or her team members followed up with me and other relevant parties on a daily basis during the few days when we closed our home purchase. Quicken was one of three potential mortgage lenders that I considered for my home purchase. The mortgage rates from all three lenders were very similar. I chose Quicken because I anticipate better customer service from Quicken based on my interactions with Carol. I would recommend Carol to anyone looking for a hassle-free loan application process.See MoreRead Less"

Carol's Reply

 

Your Friend
5

I worked with Carol when I setup my mortgage thru Quicken Loans for the purchase of a new home. She offered me guidance thru the process of establishing a home mortgage. The two attributes I most appreciated about Carol was her responsiveness and her customer service skills. I had a million questions and pestered her non-stop regarding the process and she always responded quickly, accurately, and professionally. She made me feel like she was personally invested in me getting my new home. This was the second home I have purchased and this was a much better experience due to Carol's direct involvment. Buying a home is a very stressful experience and it's nice to feel you have someone on your side. I recommend Quicken Loans mainly due to the experience I had with Carol.See MoreRead Less"

Carol's Reply

 

Your Friend
5

Carol and her team were great to work with. Initially, we chose to work with Carol after comparing several mortgage providers, evaluating things like the simplicity of the process, accessibility and previous reviews. Carol did an excellent job up front of explaining how the mortgage process works with Quicken Loans, what she needed from us and how we could get help if we had questions. The actual experience was just like she told us it would be and Carol personally supported us every step of the way. I've bought several houses and applied for several mortgages over the years and this has been by far the best experience I've had.

Carol is a model of what customer service should be like and she is part of a great program.
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Carol's Reply

 

Your Friend
4

Carol handled a loan for me on our relocation to Carrollton, Ga. She was very pleasant to work with but there were so many problems with our loan that I am unsure of who exactly was at fault. Somehow it was overlooked until literally the last week, that I could not get a VA loan (even though I went through the preapproval process). I believe the fault in the matter lied with our relocation company and not Quicken. She did a really good job of getting us in a new loan very rapidly. I would give her 5 stars, but since the loan blew up in my face so late in the game I do not feel in all honesty that I can do that.See MoreRead Less"

Carol's Reply

 

Your Friend
5

Carol was instrumental in securing a loan for our home back in June of 2012. Her support and accuracy through the entire process was flawless and timely relative to our purchase goals. Carol's presence and ability to adapt to the individuals knowledge and expected level of engagement was very evident and appreciated. I found this experience very reassuring, that customer service is not dead and we can expect an engagement consistent as that in our professional careers.See MoreRead Less"

Carol's Reply

 

Your Friend
5

We were referred to Quicken Loans through our relocation service. We were lucky enough to have Carol Jackman assigned to us. Carol oversaw our home loan process from beginning to end. She took the time to answer all our questions and was always quick to respond. Her follow up was outstanding. We were very impressed with the service and attention we received from Carol and we will definitely call upon her again for any future loan needs.See MoreRead Less"

Carol's Reply

 

Your Friend
5

We were referred to Quicken Loans through our relocation service. We were lucky enough to have Carol Jackman assigned to us. Carol oversaw our home loan process from beginning to end. She took the time to answer all our questions and was always quick to respond. Her follow up was outstanding. We were very impressed with the service and attention we received from Carol and we will definitely call upon her again for any future loan needs.See MoreRead Less"

Carol's Reply

 

Your Friend
5

This has been the easiest move we have had to date. After 11 moves and many homes purchased, everything was simple. Thanks Carol for your attention. We were concerned about using Quicken based on some prior reviews. I found the entire process was easier with Carol involved. We had a point where we thought we hit a major snag and Carol found a way through it.

Thanks for everything,

Jill Martin
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Carol's Reply

 

Your Friend
5

Carol was excellent at walking us through the loan approval process. She was able to answer all of our questions, and even give us a couple of different scenerios to expect as we went through the house buying process. Even though we ran into a few roadblock along the way, Carol made sure we got around them quickly. She was always easy to get a hold of. She also got us a great rate as well!"

Carol's Reply

 

Your Friend
5

I was introduced to a few agents from different loan companies including Quicken Loan during my relocation last year and Carol was definitely the best. She always stayed on top of my inquires and loan process and followed up diligently. Carol was the only reason I decided go with Quicken Loan even though I previously used other company where my friend worked. Great job, Carol."

Carol's Reply

 

Your Friend
5

Carol is and was always kind and quick with her followups, and makes herself available for all questions or concerns despite whether they were her dept. It's truly a pleasure getting to work with Carol, and have been one of her customers. Knowing you can depend on someone who is consistently reliable is something rare, but Carol is just one of those people!"

Carol's Reply

 

Your Friend
5

Carol Jackman is a highly qualified Banker taht has been greatly assisting and supporting me with my mortgage since day one. She is not only very competent and knowledgable, but also very friendly and courteous in her business conduct with me as one of her clients."

Carol's Reply

 

Your Friend
4

Carol was very professional, responsive and knowledgeable about what we could qualify for when choosing our vacation home. She kept us informed and responded quickly when we had questions. We were very satisfied with the service we received."

Carol's Reply

 

Your Friend
5

She is very responsive and always willing to help. I always felt like I had someone there if I needed any assitance. She helped relocate which is never easy but she made it as painless as possible."

Carol's Reply

 

Your Friend
5

Carol, treated us as individuals, she communicated effectively and kept us informed. She made our relocation and mortgage experience very pleasant. We really enjoyed our home buying experience."

Carol's Reply

 

Your Friend
5

Carol was very helpful, fast, informative and thorough in guiding me threw the loan process. Extremely helpful. FANTASTIC! I'm very grateful that I was a client of hers."

Carol's Reply

 

Your Friend
5

Carol was always available and I could always hear the smile on her face when ever I had questions or concerns. She was a pleasure to work with!"

Carol's Reply

 

Your Friend
4

Carol was very responsive and helpful throughout the process of obtaining my mortage loan. I was very pleased with the service she provided."

Carol's Reply

 

Your Friend
5

Working with Carol was one of the best decisions I've made in my life.she and I had great communications that made the process go smoothly."

Carol's Reply

 

Your Friend
5

Carol was great to work with. She was always available to answer our questions and guide us through the whole home buying experience."

Carol's Reply

 

Your Friend
5

Always very helpful, informative, and genuinely pleasant. Helped tremendously with purchasing my first home."

Carol's Reply

 

Your Friend
5

Carol was always very cheerful and professional on the phone and she always followed-up on open items."

Carol's Reply

 

Your Friend
5

Very patient, did an excellent job closing the deal despite the numerous changes we encounter."

Carol's Reply

 

Your Friend
5

Carol was very detailed and responsive through the entire mortgage process."

Carol's Reply

 

Your Friend
5

Very quick to reply, and very knowledgeable!"

Carol's Reply

 

Your Friend
5

She did a great job"

Carol's Reply

 

Your Friend
2

I used Quicken to refinance my loan. Carol's communication was ok to start, but several peices of misinformation were given and no apologies when they were discovered. I was told to bring no money to closing, then at the least minute $4000 was needed. Also when I had a few questions after my loan closed, no response was given. I was surprised at the lack of customer service I received from Quicken, I think the reputation for quality that they have missed me.See MoreRead Less"

Carol's Reply

 

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