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Featured Reviews About Amy Fernandez

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Reviews about Amy Fernandez

Your Friend
5

Good Morning my name is Mark Price and my wife is Mary Price.We met Amy through our brother in law who suggested her several years when we were looking to refinance our mortgage.Amy has always been straight forward with us when it comes in the direction we should go with out mortgage.The last time we refinanced back in December of 2012 me and my wife almost backed out of it then Amy called us several times to talk to both of us on how much money thru interest only we would be saving by doing this refinance and by doing it she saved us thousands of dollars by the interest only which in the long run is going to help my family out greatly and by also lowering the number of years on our mortgage.will get us to pay it off sooner.Amy is always there weather by email or phone or even after hours to help with any questions you have or concerns.She is great to work with always a good attitude and in today's world that is not always easy to find.My wife and i both agree Amy has made a world of difference in our life and feel we owe her a great deal.Finally i think Amy is a great asset at quicken loans and really meets the needs of her customers and i would give her 10 stars if i could.See MoreRead Less"

Amy's Reply

 

Your Friend
5

Amy was the account representative on our loan application and approval. Amy was very professional and kday to our success in purchasing a home. We have purchased 6 homes over the last 20 years, and this was the best experience by far in getting a loan and closing.

She was very responsive and kept me up-to-date on all the stages of loan approval and final closing. She helped us in navigating the website, making sure all the paperwork was done properly, and updated the information needs quickly so that the loan process continued without interuption. I found this very helpful. I could go to the website, see the status, and worked on getting the right documentation downloaded for our loan file. Amy monitored this and kept me in the loop on how each stage of the loan was progressing.

Amy explained in detail the necessary steps and helped answer any questions. She responded very quickly which to me points to her professionalism. Her knowledge and help was much appreciated.
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Amy's Reply

 

Your Friend
5

When I first started to consider buying a house (my first), the market was in a crazy state, and I did not understand all of the intricacies of each loan. Amy was incredibly knowledgeable, and surprisingly patient with me as I learned about the process and different loans available to me. I looked at dozens of houses and made offers on many of them -- Amy was very quick to provide required documentation, typically letters showing my fully under written loan already loaded and ready to go when they accept the offer. I ended up moving out of state and starting with a new company, Amy was able to quickly update my paperwork and get me ready to buy again. I was confident that I could always call Amy with just a minute's notice and she would do everything to make me a priority. After a 3-4 year search, I finally was ready to commit to a house. I wrote up an offer, the seller accepted it, and Amy made everything else a very simple process.See MoreRead Less"

Amy's Reply

 

Your Friend
5

A new job at a new company required us to relocate from West Michigan to Northen Wisconsin. To add to a stressful situation, we just welcomed our 3rd child into the world, and we only had about 30 days to move after he was born. Here is where Amy came in. After we had purchase agreement on a house, Amy worked extremely hard to get everything in order so we could close on our new home before I was expected to start at my new job. If my memory serves, we only had 21 days to complete all the paperwork. I remember receiving emails from Amy well past normal working hours, trying to get everything in order. All her hard work paid off because we were able to close on time and without a hitch, and I attribute all of this to Amy's hardwork and professionalism. Her dedication and level of service she provided to get us into our house in such a short period of time sets the bar for what the mortgage industry should strive for.See MoreRead Less"

Amy's Reply

 

Your Friend
5

I was being transferred to Tucson, and Quicken Loans is one of the preffered lenders through the relocation company I was working with. I hadn't heard much about Quicken Loans prior to this adventure. I had three companies to choose from and Quicken Loans just seemed to stand out. I was reffered to Amy because she is licensed in the state of Arizona. Amy and her team made the loan process extreamly easy. They were right on top of everything, and even sent me reminders if I was falling behind on some of the documents. My realestate agent tried to get me to use another Loan Company that she had dealt with in the past, but I was happy with Amy and her team. In the end not only was I impressed, but so was my realestate agent, and and the closing officer at the Title Company that we used. It could'nt have gone any better. The whole process was very easy. Thanks Amy!See MoreRead Less"

Amy's Reply

 

Your Friend
5

I had the pleasure of working with Amy on my home loan in 2012. Amy not only kept me informed on a daily basis as to what the status of the process was, she also answered any questions I had even after typical working hours including weekends. Buying a foreclosure is a difficult process, but Amy calmed my nerves by insuring any info that was needed or steps that needed to happen at the last minute, happened. Even minutes before the actual closing when some last second issues popped up, Amy was available and pulled all the strings to ensure we closed on time. Amy not only is a professional that is great at what she does, she also is a caring individual that not only comes through on the phone, but also e-mail…which shows she is looking out for her customers best interest.

Thanks again Amy!
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Amy's Reply

 

Your Friend
5

Amy was really great and patient during the entire process.

Lets just say... that my credit needed some real work and even had a few issues in the middle of the process. Amy worked closely with my Realtor, her Credit Team, and myself to get these cleaned up as quick as possible in order to try and meet the closing date and keep the Seller happy! I just took another look and there were hundreds of email responses to my hundreds of stressed out questions and she calmly replied right away to all of them. I am not sure how one person is able to provide that level of service, it is really impressive.

My wife and I are now the proud owners of a great condo in San Francisco and the seller was very happy with the close!

Thanks again so much Amy!!!!
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Amy's Reply

 

Your Friend
5

In 2013, I was being transferred from Corpus Christi, TX to San Antonio, TX. I chose to use Quicken Loans and was fortunate to be paired with Amy. From the start, Amy was very informative. She was able to gage my knowledge of the process and assisted with filling me in on the areas of the process I was weak in. Amy provided constant communication throughout the process and was very patient. Amy was very responsive to my needs and questions. The knowledge she shared assisted me in making the right decisions around what mortgage to choose, cleaning up credit information that was impacting my rate, and locking in on a good rate. While qualifying for a loan and buying a home can be a very stressful time, Amy made it a pleasant experience.See MoreRead Less"

Amy's Reply

 

Your Friend
5

I came in contact with Amy when I was getting ready to purchase my house two years ago. Quicken loan was recommended to me by my employer Verizon Wireless.

I found her to be most helpful, and always able to provide help and guidance through the whole loan process. I had some challenges as I owned a second home that I rented to a friend and had not at that time not been able to claim it on my tax return since it had not been a full year at that point. She was able to work around that issue with proficiency and skill at a time when another lender would not even look at my situation.
I feel she has always been very courteous, skilled, professional and always with a smile.
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Amy's Reply

 

Your Friend
5

To tell you the truth I don't even know where to start. Being a team member here I knew Amy would be the team member I wanted to work with. Amy didn't treat me as a team member. She treated me as a family member. She went above expecations to insuring I understood the process. Buying a home can be scary however, Amy made it fun! I am very thankful for her and I am blessed I can say she was apart of the process. She will be our mortgage banker moving forward and I would pass anyone to her who is looking to refi or purchase.

She plays a big part on why we hold three JD Powers awards for client service.
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Amy's Reply

 

Your Friend
5

Amy Fernandez is the individual with whom I worked at Quicken Loans to secure the financing on my new home when I was transfered to a new location.

Working with Amy was a very enjoyable experience. She was always update, positive and a true professional. Amy quickly responded to any question or issue that I raised and handled every task with the utmost professionalism. When issues came up with other members, that I worked with in her team, Amy was always available and handled the issues immediately. On a scale of 1 to 10 there is no question that Amy is a 10 in my book.See MoreRead Less"

Amy's Reply

 

Your Friend
5

We needed to move fast and Amy delivered! She was responsive every step of the way, answering my millions of questions happily and professionally. She was extremely warm and comforting through the stressful mortgage/home purchase process. We were able to find a house and close within 3 weeks!! We have bought homes and refinanced before, this was the first time I really felt like the bank was working for me and trying their best to make the process easier for me. The application process, approval process and closing were smooth and well explained every step of the way.See MoreRead Less"

Amy's Reply

 

Your Friend
5

Simply put, Amy exemplifies proffessionalism.
It seems to be increasingly difficult to find individuals in the banking industry that are able to make and honor committments in a timely manner. Amy assisted me every step of the way with what could have been a very difficult relocation. She was always very quick to follow up on questions and stuck to our original / aggressive timeline to get me to the closing table on time.
If given the opportunity I will call on her for future needs and would highly recommend her and her team to anyone.
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Amy's Reply

 

Your Friend
5

Amy was instrumental in assisting my wife and I in purchasing our second home. We weren't aggressively pursuing anything in the market but a unique opportunity presented itself and by Amy and Quicken being extremely efficient coupled with great advice it gave us a distinct advantage in negotiating with the seller. The speed at which Amy would reply to emails or answer our questions was exceptional. I will definitely be using Amy and Quicken in any future purchases as I could not have been happier with the results.See MoreRead Less"

Amy's Reply

 

Your Friend
5

During my re-loaction from Lousiana to Texas we had decided to use Quicken Loans for the purchase of our new home in Texas. Amy went above and beyond to secure the financing and to answer all of our questions and concerns. Even when others within the Quicken organization caused concern Amy was Johnny on the spot to not only reassure us but to keep everything on track for a easy closing. I hope the next time we use Quicken Amy is still available to help us on that journey.See MoreRead Less"

Amy's Reply

 

Your Friend
5

Amy was really great.

Lets just say that we had some last minute credit issues and HOA issues come up and she worked closely with her Credit team, my Realtor, and the Seller to get this deal to closing. I m not sure how she was abel to reply to my hundreds of stressed out emails so quickly and calmly. Her level of service is truly impressive.

The seller and I are extremely happy with the level of service and quick response she provided to us.

Thanks again Amy!!
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Amy's Reply

 

Your Friend
5

Reloacting with my company they recommended Quicken Loans for the Mortgage Amy waa assigned to my relocation and helped me every step of the way. When there were different departments that we had to work with through the process Amy was always available if I had any questions. She followed up to see how everything was going and responded quickly to any calls or emails sent her way.
She did a great job of pulling the whole process together. Thanks Amy!!See MoreRead Less"

Amy's Reply

 

Your Friend
5

I can't remember a better more consistent positive experience than the times we have dealt with Amy. We have refinanced with her twice now and she was adamant about removing any impediment to top quality service and support every time we interacted. That kind of consistency nowadays is perishing especially in this tough economic market. We have referred several friends to Amy because of her positive attitude and heart to serve. Tops in our book.See MoreRead Less"

Amy's Reply

 

Your Friend
5

I had a poor customer experience with another quicken loans representative which was much different from my first loan experience. I called quicken loans and was placed in touch with Amy. Immediately she understood my concerns and more importantly my needs as it related to my mortgage. For the second time, I had a great experience with quicken loans thanks to Amy's straightforward, no non sense, do what I say I am gonna do approach.See MoreRead Less"

Amy's Reply

 

Your Friend
5

Amy handled by relocation from Boston to San Francisco. She was very responsive to the many mortgage letter requests while we put offers in on homes almost weekly. Amy was extremely helpful through the whole process. She communicated updates clearly and promptly and made sure to remind me of upcoming deadlines. She really kept the process on track. She had a knack of frequent contact, but not to the point of being annoying.See MoreRead Less"

Amy's Reply

 

Your Friend
5

Amy Fernandez handled our home mortgage, as part of a relocation. She provided guidance and service during the various stages of securing a home loan. Amy was very professional, courteous, competent, prompt, & responsive. In addition, her attitude was always positive and very upbeat in every interaction along the way. The process was a positive experience, and Amy was a big part of making that happen.See MoreRead Less"

Amy's Reply

 

Your Friend
5

I've refinanced three times over the years with Quicken Loans and worked with Amy throughout. The process was smooth every time. I'm a fairly straight forward situation so my refinance was ready within a couple of weeks. Especially convenient was the final document signing took place in my home. They send someone out at a time that works for your schedule. Took about 20 minutes each time.See MoreRead Less"

Amy's Reply

 

Your Friend
5

Amy Fernandez is a very smart and knowledgeable person! She helped my Husband and I with getting everything we needs to get our loan with Quicken loans. When I had a question on the phone or through email, she always had an answer in seconds. Amy gave us one of the best customer service experiences, and made the whole process so easy for us. I would recommend Amy to anyone!"

Amy's Reply

 

Your Friend
5

Amy has been Great? She is always responsive and easy to do business with. She is on top of everything, always friendly and has the answers or gets them. I never feel like something is not getting done when working with her. I have passed her name and information on to several people because I had such a great experience working with her the first time 3 years ago"

Amy's Reply

 

Your Friend
5

Amy had a great way of establishing rapport from the first phone call. She is a great listener and was able to provide different choices and scenarios. She guided us through the entire process right up to closing. Her customer service is some of the best I have experienced in any industry. She made my relocation process much less painful."

Amy's Reply

 

Your Friend
5

Amy did a great job managing our loan process. There a few issues along the way, not Quicken or Amy's issues, with our appraisal process. Amy made sure to stay on top of the issues and resolved it in a manner which was necessary and best for our situation. She was even available on weekends to answer questions and resolve issues."

Amy's Reply

 

Your Friend
4

Amy helped us get our most recent morgage - very focused and concentius. Always available and followed through; made it seem as though we were her only customers. As I recall, the only item of possible concern was that I don't believe we were presented with choices; e.g., buy down of interest rate for x points, etc."

Amy's Reply

 

Your Friend
5

I have had the pleasure of working with Amy twice. Like most people, I have a hectic schedule and Amy made it easy for me to receive and provide information based on my schedule. When ever I had a question or needed help, Amy and her team were there for me. I strongly recommend Amy to anyone seeking to finance a home."

Amy's Reply

 

Your Friend
5

Amy did a wonderful job with our relocation from start to finish. She was always cheerful and respectful of our situation. She provided all information we needed for our new home loan in a short time span (often within a single phone call). Amy returns calls promptly, and provides follow up on her actions."

Amy's Reply

 

Your Friend
5

Amy Fernandez has been my mortgage professional for many years. She is an extremely professional and knowledgeable. She lowered the rate and term of my mortgage, saving me thousands of dollars. All of my objectives were met, in a very quick manner. I have recommended her to all my friends and family!!!"

Amy's Reply

 

Your Friend
5

Amy was the consummate professional. She provided prompt, accurate and courteous service. I went back to Amy many times during our transaction with "urgent" requests. She always responded immediately and with the accurate information. I was extremely satisfied with Amy's work during our loan process."

Amy's Reply

 

Your Friend
5

Amy was my Banker during our relocation to Green Bay. We had several choices but chose Quicken after one conversation with Amy. She assured us that she would be personally involved and she didn't disappoint. Our move was handled step by step without any hassles. Amy was there for us at any time."

Amy's Reply

 

Your Friend
5

Amy was truly a great help to us. As an account executive for a relocation company, I already worked with Quicken as a vendor on a daily basis. However, working with them on a personal level truly desplayed their strengths to me. It was a flawless firts time homebuying experience. Thank yoU!"

Amy's Reply

 

Your Friend
5

Amy is a pleasure to work with. She helped us through the purchase of our first home step by step. After we bought the house she reached out to let us know when good refinancing deals were available which has been extremely helpful to our family. We look forward to working with Amy again!"

Amy's Reply

 

Your Friend
5

Amy was extremely helpful during the loan process. She kept me informed, educated me on the loan process and what to expect, and was available to answer any questions I had. I would absolutely recommend her to friends and family. I had a wonderful experience because of her."

Amy's Reply

 

Your Friend
5

Amy is a very knowledgeable and professional mortgage banker. She represented us in a quick and smooth refinance. She was available and very responsive to questions and assistance as it was needed. She was a vital part of making the experience as painless as possible."

Amy's Reply

 

Your Friend
5

Amy performed beyond my expectations. I was referred to her by my moving coordinator. She was responsive, worked directly with my move coordinator when required, she understood my need for urgency. Ultimately, my transfer went without a hitch. I highly recommend Amy."

Amy's Reply

 

Your Friend
5

Amy was absolutely incredible to work with! I have purchased multiple homes and this was by far the smoothest process I have ever been through (I wish I found her sooner). I highly recommend her (and have many times) and will purchase all future homes through her."

Amy's Reply

 

Your Friend
5

I worked with Amy on a mortgage for our new home. The time frame for closing was tight and Amy got the job done. Other lenders said they could not meet our time frame, but it was never a second thought for Amy and Quicken team. She was great to work with."

Amy's Reply

 

Your Friend
5

Amy made the process simple. I knew what was needed every step of the way. Her team zipped up the deal in less than 30 days. They worked seamlessly with In House Realty and Title source. All I could ask for and more in a purchase and lending experience."

Amy's Reply

 

Your Friend
5

Amy is a pleasure to work with because of her knowledge and her ability to empathize with each situation indivdually. Amy is thorough and very responsive when it comes to any concerns as they come about. I would recommend her to anyone buying/selling a home."

Amy's Reply

 

Your Friend
5

Amy was very professional, knowledgeable, and efficient. She was very responsive to our inquiries. Her replies were always informative which helped us with the decision making. She guided us through and made the entire process painless."

Amy's Reply

 

Your Friend
5

Amy did an excellent job of taking me through the loan process and wrapping things up within a short time frame. She communicated with me frequently throughout the process. I would recommend her to others requiring home loans."

Amy's Reply

 

Your Friend
5

Amy did a great job with getting my loan closed. She was on top of what was needed and proactively kept this moving. It was a very favorable experience and I would use Quicken again as a result of Amy's quality service."

Amy's Reply

 

Your Friend
5

Great with helping her client in difficult situation and issues. Amy is well informed and knowledgable and I would recommend her to my family and friends. She is wonderful and just plain great individual to work with."

Amy's Reply

 

Your Friend
5

Amy is an absolute rock star. She was GREAT to work with and knows her business cold. Super professional, friendly, and supportive. Made the whole mortgage process a breeze. HIGHLY recommend!"

Amy's Reply

 

Your Friend
4

Amy is very knowledgeable about the entire mortgage process. She made the hassle of getting a mortgage straightforward and uncomplicated. In addition she is friendly and easy to talk to."

Amy's Reply

 

Your Friend
5

Amy was very helpful in the whole home loan process. She kept us updated in a very timely manner with any changes to our home loan. I will definantly contact Amy for my next home loan."

Amy's Reply

 

Your Friend
5

Amy did a great job, and I could not be happier. Amy took extra time to make sure I understood the process and explained every step! She really cares about her clients and it shows!"

Amy's Reply

 

Your Friend
5

I have dealt with Amy on a couple of occasions and each time she has been helpful, friendly, and considerate.
She has been instrumental in lowering my interest rate on my mortgage"

Amy's Reply

 

Your Friend
5

Amy was very knowledgeable and helpful throughout the entire process. No matter what I need Amy was available for me, even on weekends! I will never use another mortgage banker. "

Amy's Reply

 

Your Friend
5

Amy has provided professional and prompt service for me on more than one occasion. I couldn't have asked for more from her. I would highly recommend her to anyone."

Amy's Reply

 

Your Friend
5

I have had the opportunity to work as many as 7 refinancing deals with Amy. She's always on top of her game. A pleasure to do business with this professional."

Amy's Reply

 

Your Friend
5

Amy is awesome to deal with, very detailed, with great follow up skills. I would highly recommend Amy to anyone looking to purchase or re-fi their current loan."

Amy's Reply

 

Your Friend
5

Very responsive, easy to work with, and takes care of business. I would highly recommend Quicken Loans and Amy to friends and colleagues."

Amy's Reply

 

Your Friend
5

Amy was a great partner to getting us from looking to close quickly! She also helped us re-finance when rates dropped!

Thanks Amy!!"

Amy's Reply

 

Your Friend
5

Efficient and professional. We have used her on several mortgages over the years. She always does a great job."

Amy's Reply

 

Your Friend
5

Amy has been very professional and efficient, I am very happy with the service that she has provided to me."

Amy's Reply

 

Your Friend
5

Amy did an excellent job handling and processing of my home loan as a function of my relocation."

Amy's Reply

 

Your Friend
5

Was able to answer all my questions and complete everything in a timely manner."

Amy's Reply

 

Your Friend
5

Amy was fast, efficient, and the loan went through quickly without any issues."

Amy's Reply

 

Your Friend
5

Amy was fantastic, she was very responsive and always kept me informed!"

Amy's Reply

 

Your Friend
5

She is very professional, knows the her subject, kind and very prompt."

Amy's Reply

 

Your Friend
5

Was able to answer my questions and complete tasks in a timely manner"

Amy's Reply

 

Your Friend
5

She was very helpful getting me a great rate on my home mortgage."

Amy's Reply

 

Your Friend
5

Professional. Knowledgeable Friendly"

Amy's Reply

 

Your Friend
5

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Amy's Reply

 

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